TERMS & CONDITIONS
This page lists the terms and conditions on which we supply any of the services listed on our website www.RadonStar.com (the official website of RadonStar Calibration Laboratory). Please read these terms and conditions carefully and make sure that you understand them before ordering any services from our website. You should understand that by ordering any of our services, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any services from our site.
1. WHO WE ARE
We operate the website www.RadonStar.com. We are Niton Srl, a company registered in Italy. Our registered office is in Rozzano (MI) – Largo Luigi Eriano n. 12, and our operational headquarters is in Lainate (MI) – Via Prima Strada n. 23H, which is also our main trading address. Our P.IVA/C.F. is IT09861870963.
We offer our customers services of calibration for instruments measuring radon concentration activity in the air.
2. YOUR STATUS
By placing an order through our website, you warrant that:
2.1 you are legally capable of entering into binding contracts; and
2.2 you are at least 18 years old.
3. RECEIPT AND RETURN OF THE INSTRUMENTS TO BE CALIBRATED
Once the order has been placed, the customer undertakes to send the measuring instruments within the terms indicated in the calibration session chosen.
The shipping of the instruments is the responsibility of the customer. Niton Srl is not responsible for the customer’s tools until they are received.
For the delivery of the instruments, the customer can:
– send them by courier or other suitable means of shipping;
– deliver them directly to our headquarters in Lainate (MI).
It is recommended to send the instruments in suitable cases or packaging to prevent possible damage during transport. In the case of sending by courier, it is recommended to make an insured shipment.
For the return of the instruments, the same packaging with which the instruments were received by Niton Srl will be used.
For the return of the instruments, the customer can choose one of the following methods:
– send a courier for collection at our office in Lainate (MI);
– collect them directly at our headquarters in Lainate (MI);
– use the insured shipping service offered by Niton Srl (service to be purchased when ordering, the costs of which will be calculated automatically based on the shipping address and on the value of the instruments to be shipped).
In case of collection by the customer’s trusted courier, it is recommended to make an insured shipment.
Niton Srl is no longer responsible for the instruments from the moment they are delivered to the customer or courier.
4. PAYMENTS AND PRICES
5.1 The price of the calibration services and any other additional service will be as quoted on our website, except in cases of obvious error.
5.2 Service prices exclude VAT (when due).
5.3 Service prices and delivery charges are liable to change at any time, but changes will not affect orders we have already confirmed.
5.6 Payment for all services can be made by credit or debit card, by PayPal, or by bank transfer.
Refunds are provided in the following situations:
– Niton Srl have received the instruments but it was not possible to carry out the calibration tests (due to technical issues or other unforeseeable force majeure).
In this case, the customer has the right to receive a refund equal to 100% of the amount paid to purchase the service in addition to the return of the measuring instruments at no additional cost.
– The customer has sent the measuring instruments after the date indicated in the calibration session chosen in the order.
In this case, the calibration cannot be performed in the scheduled session. The customer can pick up the instrument and request a refund for the paid service with a deduction of €50.00 + VAT for the administrative expenses incurred (per instrument). Alternatively, the customer can request a voucher (valid for 12 months) equal to the cost paid for the service with a deduction of €30.00 + VAT for administrative costs incurred (per instrument).
– The customer decides to cancel the order before sending the instruments.
In this case, the customer has the right to receive a refund equal to 100% of the amount paid to purchase the service.
6. OUR LIABILITY
After receipt of the tools by the customer, in any way this occurs, the instruments will be checked visually and if any form of damage is found, the customer will be notified immediately. In this case, no responsibility can be attributed to Niton Srl.
Before carrying out the calibration activities, an initial check of the functioning of the instruments will be carried out by switching them on. In case of instrument failure, the customer will be notified immediately. In this case, no responsibility can be attributed to Niton Srl.
Niton Srl is responsible for the instrument delivered by the customer for calibration tests only during the period in which these instruments are stored and / or used at its headquarters (and after the first checks on the instruments themselves).
Similarly, Niton Srl undertakes to notify the customer of any damage that the instruments delivered may have suffered during this period and to provide for the appropriate refunds / replacements of the damaged instruments in agreement with the customer.
In the event that there are duties for the import or export of measuring instruments, they will be charged fully to the customer.
8. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication, and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices you give to us must be given to Niton Srl – Via Prima Strada, 23H – 20020 Lainate (MI) Italy or to our certified email [email protected]. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
10. TRANSFER OF RIGHTS AND OBLIGATIONS
10.1 The contract between you and us is binding on you and us and on our respective successors and assignees.
10.2 You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.
10.3 We may transfer, assign, charge, sub-contract, or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
11. EVENTS OUTSIDE OUR CONTROL
11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).
11.2 A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes, in particular (without limitation), the following:
11.2.1 strikes, lock-outs or other industrial action;
11.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war;
11.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disasters;
11.2.4 impossibility of the use of public or private telecommunications networks;
11.2.5 the acts, decrees, legislation, regulations, or restrictions of any government; and
11.2.6 pandemic or epidemic.
11.3 Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will make reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
12.1 If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
12.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
12.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a contract are invalid, unlawful, or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
14. ENTIRE AGREEMENT
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any contract. While we accept responsibility for statements and representations made by our duly authorized agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
15. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time.
16. LAW AND JURISDICTION
Contracts for the purchase of services through our website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Italian law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of Milan (Italy).
17. THIRD-PARTY RIGHTS
This Agreement is made for the benefit of the parties and is not intended to benefit any third party or be enforceable by any third party. The rights of the parties to terminate, rescind, or agree to any amendment, waiver, variation, or settlement under or relating to this agreement are not subject to the consent of any third party.